This is the world of IT and this is its language. It is as forceful as it is optimistic

Politicians cannot resist imitating some of the positivity and, even indulging in some of its hyperbole.

The message is unequivocal: new technology will save you money and make you more productive.

As we will discover, sometimes it does but often it does n’t .

The National Audit Office has previously condemned the health service’s track record for digital transformation as poor’ An attempt to create a centralised patient record system was dubbed the biggest IT failure ever seen’ A shared services project that was designed to integrate human resources and financial services across the Department for Transport turned into costs of 81 m.

The public sector is largely a people sector; people deliver services, says Bart van Ark.

Investing in people, and the skills they need, may prove politically difficult given current fiscal constraints, but it is likely to be key to unlocking long-term productivity gains.

The NHS Confederation CEO Matthew Taylor says new technologies that are promised to reduce demand often end up increasing demand.