Klarna Enhances AI, Reduces Costs

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Technology

Klarna’s revenue per employee soars to nearly $1 million thanks to AI efficiency push | TechCrunch

Summary

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77% Informative

Klarna announced Monday its reliance on AI is driving significant efficiency for the company.

The company ended its pricey contract with Salesforce CRM and curtailed its hiring efforts, allowing AI to do some of the work previously performed by humans.

Klarna said last year it planned to replace nearly 700 full-time customer service contractors with AI chatbots.

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semi-formal

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English

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