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Klarna Expands Human Workforce

This is a news story, published by Gizmodo, that relates primarily to Klarna news.

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human hiring spree
Gizmodo

Gizmodo

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Technology

Technology

Klarna Hiring Back Human Help After Going All-In on AI

Gizmodo
Summary
Nutrition label

73% Informative

Klarna CEO Sebastian Siemiatkowski recently announced that the company intends to make sure that customers will always have the option to speak to a human when they need service.

Klarna claimed that AI chatbots were handling two-thirds of customer service conversations within their first month of deployment and went on to claim that AI was doing the work of 700 customer service agents.

It is a starkly different position than the company took just two years ago .

VR Score

70

Informative language

64

Neutral language

62

Article tone

informal

Language

English

Language complexity

49

Offensive language

offensive

Hate speech

not hateful

Attention-grabbing headline

not detected

Known propaganda techniques

not detected

Time-value

short-lived

External references

8

https://www.bloomberg.com/news/articles/2025-05-08/klarna-turns-from-ai-to-real-person-customer-servicehttps://go.callvu.com/hubfs/eGuides/AI%20in%20Customer%20Research%20FINAL%2004302024.pdfhttps://www.bloomberg.com/news/articles/2024-12-12/klarna-stopped-all-hiring-a-year-ago-to-replace-workers-with-aihttps://www.cxtoday.com/crm/klarna-is-all-in-on-ai-plans-to-slash-workforce-in-half/https://academic.oup.com/jcr/article/50/4/848/7100346?login=falsehttps://www.gartner.com/en/newsroom/press-releases/2024-07-09-gartner-survey-finds-64-percent-of-customers-would-prefer-that-companies-didnt-use-ai-for-customer-servicehttps://fortune.com/2024/02/13/klarna-ceo-sebastian-siemiatkowski-embracing-ai-ipo/https://www.researchgate.net/publication/381571184_Adverse_impacts_of_revealing_the_presence_of_Artificial_Intelligence_AI_technology_in_product_and_service_descriptions_on_purchase_intentions_the_mediating_role_of_emotional_trust_and_the_moderating_r

Source diversity

7

www.bloomberg.comgo.callvu.comwww.cxtoday.comacademic.oup.comwww.gartner.comfortune.comwww.researchgate.net

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