Social Security website keeps crashing, as DOGE demands cuts to IT staff

The website has crashed repeatedly in recent weeks , with outages lasting anywhere from 20 minutes to almost a day.

Even when the site is back online, many customers have not been able to sign in to their accounts.

For others, access to the system has been slow, requiring repeated tries to get in.

The problems come as the Trump administration’s cost-cutting team, led by Elon Musk , has imposed a downsizing that has led to 7,000 job cuts.

Three times in a recent 10-day stretch, the online systems the field office staff rely on to serve the public have crashed.

The downed programs included tools employees use to schedule visits, to see who has booked an appointment and to check who has arrived.

The network crashes appear to be caused by an expansion initiated by the Trump team of an existing contract with a credit-reporting agency that tracks names, addresses and other personal information.

Chris Hubbard and her husband, Tom , have a profoundly autistic son.

The monthly check to pay for the group home where he lives was ready to go into the mail the next morning .

When Hubbard logged in, her son’s account also showed “no history of payments” “My mind was racing,” she recalled.