Wendy's Enhances Drive-thrus with AI

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Wendy’s Is Making Big Changes to Its Drive-Thrus This Year — and Customers Are Divided

Summary

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67% Informative

Wendy's will employ AI to take drive-thru orders at a large chunk of its nearly 6,000 U.S. restaurant locations by the end of 2025 .

Wendy 's CEO Kirk Tanner announced the news on Thursday, Feb. 13 , during the company's fourth-quarter earnings call.

The ordering assistant, a collaboration with Google Cloud , has been dubbed FreshAI, and Tanner says he personally tests it out himself a few times each week at a Wendy 's location near the chain’s headquarters in Ohio .

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Informative language

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Article tone

semi-formal

Language

English

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Offensive language

not offensive

Hate speech

not hateful