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'I fought for months to get my £4,500 energy bill cancelled'

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'Back-billing' means customers cannot be charged for energy more than a year on from consumption.

Rules were introduced in 2018 to ensure bills are accurate and up-to-date.

But many customers are still experiencing what has been described as "outrageous" behaviour by energy companies.

Energy UK says back-bills account for "a relatively small proportion" of complaints.

You do not have to pay any money sent on a new bill for energy used more than 12 months ago .

Citizens Advice suggests you write or email the supplier to explain.

After eight weeks , or if the supplier closes the complaint, customers can then take their case to the independent Energy Ombudsman .