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Energy UKBBC
•Business
Business & Economics
79% Informative
'Back-billing' means customers cannot be charged for energy more than a year on from consumption.
Rules were introduced in 2018 to ensure bills are accurate and up-to-date.
But many customers are still experiencing what has been described as "outrageous" behaviour by energy companies.
Energy UK says back-bills account for "a relatively small proportion" of complaints.
You do not have to pay any money sent on a new bill for energy used more than 12 months ago .
Citizens Advice suggests you write or email the supplier to explain.
After eight weeks , or if the supplier closes the complaint, customers can then take their case to the independent Energy Ombudsman .
VR Score
79
Informative language
75
Neutral language
71
Article tone
informal
Language
English
Language complexity
40
Offensive language
not offensive
Hate speech
not hateful
Attention-grabbing headline
not detected
Known propaganda techniques
not detected
Time-value
short-lived
External references
5
Source diversity
5
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