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internal AI chatbotTechCrunch
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78% Informative
Health insurance giant Optum has restricted access to an internal AI chatbot used by employees after a security researcher found it was publicly accessible online.
The chatbot allowed employees to ask the company questions about how to handle patient health insurance claims and disputes for members in line with the company’s rules, known as standard operating procedures, or SOPs.
Optum 's parent company, UnitedHealthcare , faces scrutiny for its use of artificial intelligence tools to allegedly override doctors’ medical decisions and deny patient claims.
The federal lawsuit accuses UnitedHealthcare of using an AI model with a 90% error rate “in place of real medical professionals to wrongfully deny elderly patients care.” UnitedHealthcare , for its part, said it would defend itself in court. UnitedHealth Group , the corporate owner of UnitedHealthcare and Optum , made $22 billion in profit on revenues of $371 billion in 2023 , its earnings show..
VR Score
72
Informative language
67
Neutral language
66
Article tone
semi-formal
Language
English
Language complexity
66
Offensive language
not offensive
Hate speech
not hateful
Attention-grabbing headline
not detected
Known propaganda techniques
not detected
Time-value
short-lived
External references
3
Source diversity
3
Affiliate links
no affiliate links