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Featured Podcast EpisodesThe Other Web

Alex Fink

Zuckerman vs Zuckerberg

July 14, 2024

Ethan Zuckerman is a professor at the University of Massachusetts Amherst and a scholar of digital media. He and his team work to understand the contemporary digital world and build social media systems that are focused on communities, not on profits. Ethan is currently suing Meta (i.e. Facebook) in a landmark case that might (and likely should) change our interpretation of section 230. Please tune in to hear the details of the case and the various ways it could change the social media landscape. It's fascinating!

Prof. Jeff Jarvis - Rewriting Media's Business Model (Yet Again)

May 24, 2024

Jeff Jarvis is a journalism professor at the City College in New York (CUNY), the author of six books, and the cohost of the successful podcast "This week in Google and AI". Jeff spent many years teaching entrepreneurial journalism - and God knows journalism could use some entrepreneurial spirit, right about now. Please check out Jeff's books, The Gutenberg Parenthesis and Magazine, both from Bloomsbury (discount codes here: gutenbergparenthesis.com).

Donald Robertson - Where Philosophy Meets Psychology

June 22, 2024

Our guest today is Donald Robertson - Donald is a cognitive-behavioral psychotherapist and author of several books, including How to Think Like a Roman Emperor and, more recently, Marcus Aurelius: The Stoic Emperor. He is one of the founders of the Modern Stoicism nonprofit organization and the founder and president of the Plato's Academy Centre in Athens, Greece. He was born in Scotland but now lives in Montreal, Canada. His upcoming book, How to Think Like Socrates, will be released later this year, and can be preordered on Amazon, Barnes and Noble, or anywhere else books are generally sold.

Rick Edmonds - Analyzing the Financial Decline of Legacy Media

July 8, 2024

Rick Edmonds is the media business analyst for the Poynter Institute, a school and study center for working journalists. He has been doing research and writing for 25 years on the financial decline of legacy media, newspapers particularly, and the rise of new media alternatives. His reporting and commentary appear regularly on the Poynter Online site. He has spoken to conference groups in the U.S.A. and in Paris, Norway, Madrid, Vienna and Chile.

Jonathan Green - How To Make ChatGPT and Other Tools Useful (Right Now)

July 5, 2024

Welcome to the Otherweb. Our guest today is Jonathan Green - a bestselling author of hundreds of books, a celebrity ghostwriter, and an expert in using artificial intelligence tools to their utmost capacity. This is the best conversation I've had on the practical implications of ChatGPT and how regular people can augment their own capabilities by using these tools as a shortcut.

1h 4m

📌 Deportations, Nigeria’s Kidnappings, More

Angela Palmer

•

TOP STORY

TOP STORY

Highest deportation of people in 10 years

WORLD

WORLD

Over 2M Nigerians kidnapped, 600K killed

TECHNOLOGY

TECHNOLOGY

N Korean hackers stole $1.8B in crypto

All Stories

Summary

Article Metadata

Gen Z Cancels "Please Hold"

This is a news story, published by MSN, that relates primarily to Gen Z news.

emerging technologies news

For more emerging technologies news, you can click here:

more emerging technologies news

MSN news

For more news from MSN, you can click here:

more news from MSN

About the Otherweb

Otherweb, Inc is a public benefit corporation, dedicated to improving the quality of news people consume. We are non-partisan, junk-free, and ad-free. We use artificial intelligence (AI) to remove junk from your news feed, and allow you to select the best tech news, business news, entertainment news, and much more. If you like emerging technologies news, you might also like this article about

better customer service

. We are dedicated to bringing you the highest-quality news, junk-free and ad-free, about your favorite topics. Please come every day to read the latest Customer service teams news, customer service news, emerging technologies news, and other high-quality news about any topic that interests you. We are working hard to create the best news aggregator on the web, and to put you in control of your news feed - whether you choose to read the latest news through our website, our news app, or our daily newsletter - all free!

customer service industry

Entrepreneur

Entrepreneur

•

'Please Hold' is Officially Cancelled — How to Future-Proof Your Customer Service for Gen Z and Beyond

Entrepreneur

Summary

Nutrition label

77% Informative

Gartner: Nearly half of Gen Z customers will simply hang up when asked to hold on to a call.

There's a larger paradigm shift here — and not just for "kids these days " Everyone is learning to expect more from customer service.

For Gen Z , it can be devastating socially if you get "left on read" for as little as 30 seconds .

Gen Z is already the largest generation in history, and its spending power is forecast to hit $12 trillion by the end of the decade .

Ignoring their customer service preferences would be fatal.

Smart businesses are finding ways to meet young consumers where they are and level things up for everyone.

VR Score

78

Informative language

75

Neutral language

39

Article tone

informal

Language

English

Language complexity

44

Offensive language

not offensive

Hate speech

not hateful

Attention-grabbing headline

not detected

Known propaganda techniques

not detected

Time-value

medium-lived

External references

17

https://www.cgsinc.com/en/infographics/chatbots-deliver-speed-but-consumers-want-humans https://www.ada.cx/blog/chatbots-vs-conversational-ai-whats-the-difference/https://www.economist.com/international/2016/02/06/the-end-of-the-line https://www.entrepreneur.com/growing-a-business/what-you-must-know-about-the-next-generations-of-consumers/444872 https://www.uswitch.com/media-centre/2024/04/Call-me-maybe-quarter-young-people-never-answer-phone/https://www.entrepreneur.com/science-technology/what-is-a-chatbot-heres-everything-to-know/445021 https://gizmodo.com/why-multimodal-ai-is-the-hottest-thing-in-tech-right-1851478570 https://worlddata.io/spend-z/https://www.xminstitute.com/blog/trillion-sales-at-risk-2024/https://www.entrepreneur.com/growing-a-business/your-next-assistant-may-be-a-bot/476536 https://www.entrepreneur.com/science-technology/no-more-chatgpt-heres-why-small-language-models-are/476700 https://www.cosmopolitan.com/sex-love/a36233281/left-on-read-meaning/https://www.ibm.com/blog/evolution-customer-experience/https://www.entrepreneur.com/starting-a-business/move-over-millennials-how-gen-alphas-top-entrepreneurs/462793 https://www.entrepreneur.com/en-in/entrepreneurs/analyzing-feasibility-of-omnichannel-and-multichannel/313806 https://emt.gartnerweb.com/ngw/globalassets/en/sales-service/documents/trends/customer_service_support_2024_top_priorities.pdf?_gl=1*8huow4*_gcl_au*ODc4NDQ2MTkzLjE3MjU1NDYwNzMuMTU3ODYxMDYzMi4xNzI1NTQ2MzQ1LjE3MjU1NDYzNDQ.*_ga*OTQxMjE5NTM5LjE3MjU1NDYwNzE.*_ga_R1W5CE5FEV*MTcyNTU0NjA3MC4xLjEuMTcyNTU0NjM0Ni4yMS4wLjA.https://www.entrepreneur.com/growing-a-business/how-to-build-lasting-brand-loyalty-and-trust-with-gen-z/473353

Source diversity

11

www.cgsinc.com www.ada.cx www.economist.com www.entrepreneur.com www.uswitch.com gizmodo.com worlddata.io www.xminstitute.com www.cosmopolitan.com www.ibm.com emt.gartnerweb.com

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