Gen Z Cancels "Please Hold"
This is a news story, published by MSN, that relates primarily to Gen Z news.
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customer service industryEntrepreneur
•'Please Hold' is Officially Cancelled — How to Future-Proof Your Customer Service for Gen Z and Beyond
77% Informative
Gartner: Nearly half of Gen Z customers will simply hang up when asked to hold on to a call.
There's a larger paradigm shift here — and not just for "kids these days " Everyone is learning to expect more from customer service.
For Gen Z , it can be devastating socially if you get "left on read" for as little as 30 seconds .
Gen Z is already the largest generation in history, and its spending power is forecast to hit $12 trillion by the end of the decade .
Ignoring their customer service preferences would be fatal.
Smart businesses are finding ways to meet young consumers where they are and level things up for everyone.
VR Score
78
Informative language
75
Neutral language
39
Article tone
informal
Language
English
Language complexity
44
Offensive language
not offensive
Hate speech
not hateful
Attention-grabbing headline
not detected
Known propaganda techniques
not detected
Time-value
medium-lived
External references
17
Source diversity
11
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