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Ars Technica

Ars Technica

ISPs say their “excellent customer service” is why users don’t switch providers

Ars Technica
Summary
Nutrition label

84% Informative

Cable lobby group NCTA-The Internet & Television Association says new regulations are unnecessary.

USTelecom , which represents telcos such as AT&T and Verizon , says competition forces force providers to treat customers well.

Lobby groups filed comments in response to an FCC review of customer service that was announced last month .

VR Score

87

Informative language

86

Neutral language

76

Article tone

semi-formal

Language

English

Language complexity

85

Offensive language

not offensive

Hate speech

not hateful

Attention-grabbing headline

not detected

Known propaganda techniques

not detected

Time-value

short-lived

Source diversity

1

Affiliate links

no affiliate links