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Jon McNeill was the president of Tesla and chief operating officer at Lyft.
He helped Tesla grow its revenue run rate from $2 billion to $20 billion in 30 months .
McNeill: Start by identifying the problem you’re solving, then aim for massive (not incremental) goals.
But charging is part of that customer journey, something GM didn’t latch on to right away. Tesla did when it built its Supercharger network. His second ingredient is to inject urgency and accountability by identifying the two or three things that matter to a company at any given time. The CEO should be allowed to concentrate entirely on those things. The third ingredient is to experience the product as your customer experiences the product. Or as McNeill put it: “Eat your own dog food.”.
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