Toronto Police 911 Delays

This is a Toronto news story, published by CityNews, that relates primarily to The Toronto Police Association news.

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Toronto police communications centre

CityNews

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Toronto police 911 centre wait times nearly hit 12 minutes, but why do delays keep happening?

Summary

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77% Informative

Toronto police 911 centre wait times nearly hit 12 minutes , but why do delays keep happening? The Toronto police communications centre is the first point of contact for anyone in the city who calls 911 , and that includes people who are calling about medical-, fire- and crime-related emergencies.

The Toronto Police Association (TPA) confirmed it independently heard the same information from a member or members.

Auditors found Toronto Police Service on average didn’t meet the National Emergency Number Association’s standard of answering 90 per cent of 911 calls within 15 seconds .

Auditors said call volume and staffing levels were the two biggest factors.

The auditor general made 26 recommendations aimed at improving the situation, including public education on alternative numbers to call instead of 911 , modernizing systems and technology.

VR Score

Informative language

Neutral language

Article tone

informal

Language

English

Language complexity

Offensive language

not offensive

Hate speech

not hateful