Capacity Secures $26M Series D

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enterprise search firm Lucy

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Support automation firm Capacity grows with new cash and acquisitions | TechCrunch

Summary

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81% Informative

Capacity acquired Lucy , Linc and Envision as part of its $26 million Series D.

Capacity connects to a company’s tech stack to answer queries and automate support tasks.

The platform mines information from files, apps like Gmail , customer relationship management software to build a knowledge base that Capacity 's chatbot and helpdesk tools can pull from.

“Our growth strategy reflects what our customers are asking for: an all-in-one AI platform that delivers across all communication channels,” he added. “We’ve identified 24 steps of the customer experience that are ripe for support automation Each acquisition adds specific tech and talent to help Capacity become a leading provider of AI -powered solutions for customer and employee experience.”.

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