Neuron7 Secures $44M Series B

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Neuron7

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Technology

How customer service AI startup Neuron7 convinced Keith Block to invest | TechCrunch

Summary

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79% Informative

Neuron7, a customer service AI startup, has raised $44 million in its latest round.

The AI company uses open source language models like Llama and Mistral .

It predicts the likely cause of a problem, helps the technician bring the correct repair parts and walks the tech through a step-by-step repair process.

CEO Niken Patel wouldn’t comment on the valuation after raising this round.

In a world where so much enterprise AI revenue is going toward pilot programs, Block sees an “AI landscape” that’s become “the wild wild west,” he said. “Every board is asking their CEO, what’s the AI strategy?” Neuron7 offers a “compelling” ansswer, and some “very refreshing” traction data, he said. “We think it’s a massive opportunity,” Block said. “Service is always ripe for reinvention.”.

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