Sonos Faces Controversy, Rebuilds Trust

This is a news story, published by Verge, that relates primarily to Patrick Spence news.

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Sonos customers

Verge

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Sonos has a plan to earn back your trust, and here it is

Summary

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73% Informative

Sonos has announced a multipart plan to right the ship.

CEO Patrick Spence has admitted that with the new app, Sonos moved too fast and failed to recognize the full gravity of bugs, missing features, and reduced functionality that led to an overwhelmingly negative reception.

Some of what Sonos is promising today is rather vague.

Sonos will resume its planned hardware releases in the coming weeks .

The Sonos Arc Ultra and Sub 4 will be the first product to contain “breakthrough” transducer technology developed by Mayht , a startup that Sonos acquired in 2022 .

Sonos laid off 100 people in August , including two employees who tried to address the issue with a Q&A.

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