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Wired

Wired

When You Call a Restaurant, You Might Be Chatting With an AI Host

Wired
Summary
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76% Informative

A new breed of AI voice restaurant phone agents are competing in the hospitality industry.

They answer questions about restaurants' dress code, cuisine, seating arrangements, and food allergy policies.

Some startups are rolling their software out at numerous Silicon Valley restaurants.

The burnout of the human host—spread thin between welcoming people to the restaurant and answering the phone—is, some founders say.

Slang , an AI chatbot, has an OpenTable integration, which includes the option to book a reservation on OpenTable , by phone, through the AI voice agent.

Owner of New York restaurant Crave Fishbar found dissatisfied customers who were trying to get a human employee on the line.