This is a news story, published by Sky News, that relates primarily to OVO news.
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complaints processSky News
•
83% Informative
OVO will pay 378,512 directly to affected customers, with an additional 2m to the Energy Industry Voluntary Redress Scheme .
As many as 1,395 people were affected by lengthy delays in having complaints addressed.
Affected customers will be contacted directly and do not need to take any action.
VR Score
83
Informative language
80
Neutral language
78
Article tone
formal
Language
English
Language complexity
52
Offensive language
not offensive
Hate speech
not hateful
Attention-grabbing headline
not detected
Known propaganda techniques
not detected
Time-value
short-lived
External references
3
Source diversity
3
Affiliate links
no affiliate links