Gen Z, Millennials Regret Answering Phones
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answerphone messageBBC
•Why Gen Z & Millennials are hung up on answering the phone
73% Informative
A recent survey found a quarter of people aged 18 to 34 never answer the phone.
Nearly 70% of 18-34s prefer a text to a phone call.
A psychologist says that because young people didn't develop the habit of speaking on the phone, "it now feels weird as it's not the norm".
Phone calls are more exposing and require a higher level of intimacy, says Dr Touroni .
There's a growing sense of protection over our time and calling someone requires the recipient to pause their day and dedicate attention to the conversation - a difficult thing for multitaskers to do.
James Holton , a 64-year-old business owner, says his younger employees rarely respond to phone calls and "either have a default message that says their busy or they put my number on diverted calls, so the call never goes through".
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