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Why Gen Z & Millennials are hung up on answering the phone

BBC
Summary
Nutrition label

73% Informative

A recent survey found a quarter of people aged 18 to 34 never answer the phone.

Nearly 70% of 18-34s prefer a text to a phone call.

A psychologist says that because young people didn't develop the habit of speaking on the phone, "it now feels weird as it's not the norm".

Phone calls are more exposing and require a higher level of intimacy, says Dr Touroni .

There's a growing sense of protection over our time and calling someone requires the recipient to pause their day and dedicate attention to the conversation - a difficult thing for multitaskers to do.

James Holton , a 64-year-old business owner, says his younger employees rarely respond to phone calls and "either have a default message that says their busy or they put my number on diverted calls, so the call never goes through".

VR Score

70

Informative language

68

Neutral language

23

Article tone

informal

Language

English

Language complexity

43

Offensive language

not offensive

Hate speech

not hateful

Attention-grabbing headline

not detected

Known propaganda techniques

not detected

Time-value

medium-lived

Affiliate links

no affiliate links