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86% Informative
ProPublica interviewed more than 500 therapists, psychologists, psychiatrists and therapists who shared their experiences.
Insurers have been caught, time and again, shortchanging customers with mental illness.
Industry insiders say patients with disorders are bad for business, industry insiders say.
Therapists say insurers pressured them to reduce care when their patients were on the brink of harm.
Therapists say they have seen their patients sink deeper into depression, suffer worsening panic attacks and wind up in emergency rooms.
Insurers are pressuring providers to cap the length of their sessions to 45 minutes , even when the patients require more time.
Cigna outsource customer service calls to the Philippines to outsource these calls to staff, a former employee says.
Therapists on average earn about $98 for a 45-minute session from commercial insurers.
Their out-of-network colleagues can earn more than double that amount.
Insurers pay only for time in session, not the documenting of notes or chasing down of payments.
VR Score
88
Informative language
87
Neutral language
53
Article tone
informal
Language
English
Language complexity
51
Offensive language
not offensive
Hate speech
not hateful
Attention-grabbing headline
not detected
Known propaganda techniques
not detected
Time-value
short-lived
External references
17
Source diversity
16
Affiliate links
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