Sonos Update Impacts Users

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Sonos app

Digital Trends

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Sonos, software, and Stockholm syndrome: what went wrong in 2024

Summary

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67% Informative

Sonos owners have been in their own circle of hell since mid-May .

A major update to the Sonos app and the platform as a whole went very, very wrong.

Not helping matters is that the upgrade-that-wasn’t has hit folks in different ways.

Some have reported few problems, but others have serious issues getting their Sonos system to work.

Sonos apologizes to customers for problems with its new app.

The Sonos app rolled out on May 7 but has been plagued by problems since.

Sonos has been working to fix the app and platform issues for months .

The only way out is through an update to the Sonos platform itself.

We also don’t know if Spence will continue to lead the company, which he’s helmed since 2017 . We’ve made the argument that Spence should no longer be CEO once all this is over. No matter who is in charge on the other side of this debacle, one thing is clear: Sonos has some major damage control to do. The Latest Tech News , Delivered to Your Inbox.

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Informative language

Neutral language

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informal

Language

English

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not offensive

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not hateful