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Bloomberg Government

Airline Meltdowns Spur Customersâ Fury, So What Can Congress Do?

Bloomberg Government
Summary
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New refund laws and investigations with potentially bigger fines threaten airlines that suffer technology and customer service breakdowns.

Transportation Secretary Pete Buttigieg and lawmakers are turning to one of the few major bipartisan measures Congress was able to enact this year that codified requirements for refunds to force airlines to give cash back.

Delta faced days of disruption in the midst of the summer travel season leading the Transportation Department to investigate.