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customer service failuresCNBC
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77% Informative
Last week a software update from CrowdStrike led to a historic outage of Microsoft systems.
Airlines and other global industries were roiled, with Delta Air Lines hit particularly hard.
The DOT cited widespread flight disruptions and customer service failures in which Delta did not uphold commitments to its passengers.
Delta acknowledged the Department 's notice of investigation and said in an emailed statement it is fully cooperating.
VR Score
79
Informative language
80
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17
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formal
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English
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64
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short-lived
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2
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2
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