Runcorn care home accused of neglect by elderly resident's mother

Kylie Gobin's mother Winifred Tubb , 78 , suffered 32 falls in just 11 months at St Luke's in Runcorn , Cheshire.

She sent social services a "begging email" to warn her mother was going to die unless urgent improvements were made.

Halton Borough Council said it had "fully investigated" the complaints and "some lessons have been learnt" Nearly one -in-five care homes across England are rated either "requiring improvement" or "inadequate".

Raymond Thomas , then 65 , was diagnosed with dementia in 2017 and died in January 2024 .

His wife Paula found St Luke's after conducting online research, noting the home's "good" rating on CQC .

She said her "quiet family man" husband of 47 years had not been washed or changed.

Raymond Thomas was rushed to hospital with sepsis after five months in the home.

He died in hospital a month later , and his family are now taking civil legal action against the care home.

Care Rights UK director Helen Wildbore said: "It should be a sense of national shame that this is happening".

Lancashire -based manager, who runs a "good" rated home, was also critical of the CQC .