These student-loan borrowers qualify for debt cancellation through the government, but they're struggling to get the same relief on their private balances: 'I feel so defeated. I feel trapped.'

The federal government has discharged student loans for thousands of defrauded borrowers.

However, private borrowers who attended the same schools are still trying to get relief from Navient .

While the Education Department has taken a range of steps to cancel student debt for borrowers who went to schools found guilty of fraud, those with private loans do not qualify for the same relief.

The Project on Predatory Student Lending launched an awareness campaign earlier in June to make borrowers aware of Navient 's discharge application.

Victoria Linssen , 59 , and Jennifer Nave , 60 , attended the for-profit Brooks Institute and DeVry University .

The process "is really opaque" for borrowers, PPSL director Eileen Connor said.

Navient effectively discharged her remaining balance after over a decade of payments.

Nick Eucker received a school misconduct discharge application after filing a complaint with the CFPB .

Navient said it's committed to ensuring all borrowers who qualify for relief receive it.

But it's leaving borrowers like Eucker and Pucci without any information on how to proceed.