This is a news story, published by Gizmodo, that relates primarily to SoftBank news.
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SoftVoiceGizmodo
•67% Informative
SoftBank and First Horizon are using AI to support distressed call center employees.
SoftBank 's SoftVoice alters angry customer voices into calm ones.
Memphis-based bank First Horizon uses AI to detect when a call center employee is on the brink of losing it.
A critical function of the job is recognizing when a customer is upset and offering an apology.
VR Score
57
Informative language
51
Neutral language
17
Article tone
semi-formal
Language
English
Language complexity
56
Offensive language
not offensive
Hate speech
not hateful
Attention-grabbing headline
not detected
Known propaganda techniques
not detected
Time-value
short-lived
External references
3
Source diversity
3
Affiliate links
no affiliate links