This is a news story, published by South China Morning Post, that relates primarily to SoftBank news.
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customer harassmentSouth China Morning Post
•69% Informative
SoftBank ’s emotion-cancelling’ AI filter aims to protect workers from angry customers.
The technology dramatically reduces the intonation of the angry comments, but retains enough to allow call-centre staff to respond appropriately.
Tokyo Metropolitan Government has announced that it is planning a local ordinance designed to stop customer harassment, banning “abusive and unreasonable demands that harm workplace environments”.
VR Score
74
Informative language
76
Neutral language
48
Article tone
informal
Language
English
Language complexity
68
Offensive language
not offensive
Hate speech
not hateful
Attention-grabbing headline
not detected
Known propaganda techniques
not detected
Time-value
short-lived
External references
no external sources
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