This is a UK news story, published by The New Statesman, that relates primarily to the Telephony Standards Team news.
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SpotifyThe New Statesman
•65% Informative
In 2022-23 , people in the UK spent seven million hours , or 798 years , on hold to HMRC.
HMRC’s hold music was created from samples in 2007 by the Telephony Standards Team .
The Revenue wants to “move customers to digital channels” (get them to answer their own questions, using a computer) Since 2019 the Revenue has removed 1,800 frontline customer service workforce staff.
VR Score
58
Informative language
52
Neutral language
20
Article tone
informal
Language
English
Language complexity
46
Offensive language
not offensive
Hate speech
not hateful
Attention-grabbing headline
not detected
Known propaganda techniques
not detected
Time-value
short-lived
External references
3
Source diversity
3
Affiliate links
no affiliate links