CBS News
•74% Informative
AI phone rep created by Gridspace is currently being used by more than 100 hospital chains, airlines, phone companies and banks.
The bot even has "personality sliders" which can be adjusted, to shift how much empathy or emotion the bot should express.
"Customer service is not easy, it's not made for everyone," said one customer agent.
Grace is a customer-support system that can answer many calls simultaneously.
Not everyone is sure that AI is the answer, but some say it's impersonal.
Until they become widespread and reliable, most of the people answering your calls will still be people.
"If there's no policy about tigers, she's not gonna invent one," cofounder Nico Benitez said.
VR Score
65
Informative language
56
Neutral language
73
Article tone
informal
Language
English
Language complexity
32
Offensive language
not offensive
Hate speech
not hateful
Attention-grabbing headline
not detected
Known propaganda techniques
not detected
Time-value
short-lived
External references
7
Source diversity
7
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