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BBC UK

H&M starts charging shoppers for online returns

BBC UK
Summary
Nutrition label

79% Informative

H&M customers must now pay Â1.99 to return items bought online or in store or online.

The cost is taken from their refund, but returns are still free for members of the retailer.

Analysts say other retailers are likely to follow the trend of charging for online returns.

VR Score

74

Informative language

68

Neutral language

62

Article tone

informal

Language

English

Language complexity

42

Offensive language

not offensive

Hate speech

not hateful

Attention-grabbing headline

not detected

Known propaganda techniques

not detected

Time-value

short-lived

Affiliate links

no affiliate links