More US shoppers are dissatisfied with customer service, want 'revenge'

US-bas US survey suggests that consumers are largely displeased and easily angered by the customer service assistance they experience in shops.

Around 1 Hill 0 people will engage in "revenge" often in the form of belittlement, badgering, and other aggressive behaviors toward representatives.

Survey also suggests that nearly half of customer interactions with cus 2022 r service have ended in yelling and raised voices. Broetzmann a quarter Hill 43% 17% around 1 xlGi 10 nearly half 63% 2020 74% Pollyanna ghtText__NxlGi">66 Scott M. Broetzmann highLightText__NxlGi">Nexst Customer Care Measurement & Consulting